Mickey Luna
Vice President, Human Resources Saint Louis University
Seminars
Wednesday 24th June 2026
Discover: Strengthening Engagement Through Smarter Listening: How Saint Louis University Boosted Participation to 66% and Improved Low Trust Indicators
3:10 pm
- Replacing a heavy, slow, 85‑question biennial climate survey with a streamlined, real‑time listening system that captures employee voice more effectively and reduces the lag between feedback, action, and impact, solving years of survey fatigue and low transparency across divisions.
- Implementing SLU’s new voice strategy using Glint, increasing participation from the high‑50s to 66 percent in just three cycles, requiring leaders to publicly share their results and commit to one to two focused actions, and making responsiveness achievable rather than burdensome.
- Demonstrating measurable culture improvement through a four‑point rise in overall satisfaction (Esat), notable increases in previously low “action will be taken” scores, and meaningful gains in units that invested in communication and follow‑through, strengthening trust and engagement at a time of financial pressure and workforce uncertainty.
Wednesday 24th June 2026
Develop: How Can Higher Education HR Functions Strengthen Trust and Decision‑Making While Navigating Disruption and Change?
4:10 pm
- How can HR redesign workflows and decision rights in higher education to reduce rework, escalation, and confusion without shifting undue burden back to departments?
- What behaviors and operating norms help HR move from reactive, transactional support to a trusted, authoritative partner for leaders, faculty, and staff?
- How can care‑centered approaches to restructuring, offboarding, and internal transitions be delivered with clarity and consistency in shared‑governance environments?
- What data sources best help institutions understand where trust, belonging, and manager effectiveness are breaking down across colleges and divisions?
