Discover: Strengthening Engagement Through Smarter Listening: How Saint Louis University Boosted Participation to 66% and Improved Low Trust Indicators
- Replacing a heavy, slow, 85‑question biennial climate survey with a streamlined, real‑time listening system that captures employee voice more effectively and reduces the lag between feedback, action, and impact, solving years of survey fatigue and low transparency across divisions.
- Implementing SLU’s new voice strategy using Glint, increasing participation from the high‑50s to 66 percent in just three cycles, requiring leaders to publicly share their results and commit to one to two focused actions, and making responsiveness achievable rather than burdensome.
- Demonstrating measurable culture improvement through a four‑point rise in overall satisfaction (Esat), notable increases in previously low “action will be taken” scores, and meaningful gains in units that invested in communication and follow‑through, strengthening trust and engagement at a time of financial pressure and workforce uncertainty.