Discover: From Reactive HR to High Trust, High Efficiency Operations: How Kellogg Community College Increased Decision Velocity, Reduced Rework, and Strengthened Institutional Trust in HR
- mproving institutional productivity by redesigning legacy workflows that required multiple unnecessary handoffs, reducing rework, shortening turnaround times, and shifting upstream responsibilities back to departments so HR could redirect capacity toward higher value strategic work instead of administrative triage
- Increasing decision clarity and reducing escalations by eliminating the “up and over” culture, elevating HR specialists as authoritative experts, and standardizing accountability expectations across all employee groups, creating faster, more consistent, and more defensible people decisions college-wide
- Enhancing employee experience and organisational alignment through structured feedback sessions, benefit design conversations, cultural surveys, and union engagement, resulting in stronger buy in for HR initiatives, clearer understanding of process realities versus perceptions, and greater trust in HR as an objective, data informed partner