Action: What Practical Steps Can You Take to Improve Trust, Reduce Friction, and Strengthen HR Credibility on Your Campus?
- Where are decision delays, repeat questions, or “up and over” behaviors most visible today, and which workflow or accountability point should be redesigned first?
- What care‑centered practices (communication standards, transition support, manager guidance) could be formalized to improve employee experience during change?
- How can you clarify decision authority and expectations across HR, leaders, and departments to reduce escalation and improve consistency?
- What indicators (cycle time, escalation volume, engagement or climate signals, qualitative feedback) will you track to demonstrate improved trust and decision quality?